FAQs

  1. I JUST PLACED AN ORDER, WHEN WILL IT SHIP?  Please allow 1 - 3  business days of processing and production time for your order to ship out. 
  2. HOW LONG IS THE SHIPPING TIME?  EU, US and UK orders will be shipped via Poczta Polska from Poland. Average shipping times to the EU: 10 Business days; Average shipping time to US, UK, Canada: 10 - 15 Business days;
  3. WILL I RECEIVE A TRACKING NUMBER? We provide tracking number for every order. Tracking will be available once your product is shipped.
  4. CAN I CANCEL MY ORDER?
    You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email us. All you need to do is send us an email with the subject line "CANCEL".
  5. I HAVE ENTERED AN INCORRECT ADDRESS!
    If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
  6. MY ITEM ARRIVED DAMAGED 
    We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
    If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
    Once received, we'll be happy to send out another free of charge.
  7. I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
    If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)